This document describes the on-call responses for NCSU OIT ISO servers.

It is organized from the telltales provided by Nagios, and leads to a small set of likely actions.

For each Nagios test (eg "ping" or "ldap" or "domain controller") a page  should be created under "Nagios Actions" detailing what steps should be performed on a host should Nagios indicate an issue on that host.

One should always try to do a soft restart of a Novell Server if possible, rather then a hard reset or power cycle. If a soft reset isn't possible for some reason, do a server reset with it's DRAC or ILO!

The quickest way to get a a Novell Server console is with the AdRem Remote Console program, accessible via Citrix at https://acsfuse.ncsu.edu

Integrated Lights Out, aka ILO, is a browser based out of band management tool for server administrators. HP ILO is accessible from the 172.17.11.x network, located behind the checkpoint firewall. Use a browser in Citrix to access if needed. The look of the ILO may vary some due to versioning, but the methods are the same.

Naming Convention:

In order to reboot a server with a DRAC card, you will need

• A web browser with Java installed
• Access to the management subnet. The Citrix servers all have this
• The fixed DRAC password. Plans are to replace this practice with your WolfTech AD credentials once we get the schema extended.

The DRAC cards are named in DNS after the servers which they control. The convention is servername-nm,oit.ncsu.edu. As an example, host fs00.unity.ncsu.edu has it's DRAC named fs00-nm.oit.ncsu.edu .